Rubbish Collection Uxbridge Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Uxbridge provides rubbish and waste collection services. By making a booking, paying for, or allowing the performance of any rubbish collection or related services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, organisation or other entity requesting or receiving the services.

Services means any rubbish collection, waste removal, clearance, loading, transportation, and disposal services provided by us, including related activities such as sorting and lifting.

Waste means any rubbish, refuse, junk, unwanted items, materials and other discardable goods that the Customer asks us to remove, subject always to applicable waste regulations and any exclusions stated in these Terms and Conditions.

Agreement means the contract formed between the Customer and Rubbish Collection Uxbridge when a booking is accepted by us, incorporating these Terms and Conditions.

2. Scope of Services

We provide rubbish and waste collection services to domestic, commercial and other customers within our service area. The specific Services to be provided, the location, dates, times and prices will be confirmed at the time of booking and in any confirmation notice we issue.

Unless expressly agreed otherwise in writing, our Services include loading the waste from the agreed collection point onto our vehicle, transporting it, and disposing of it at a licensed facility in accordance with applicable waste regulations. We reserve the right to refuse to collect certain items or materials that we reasonably consider unsafe, unlawful, or unsuitable for our Services.

Any time estimates for arrival or completion are given in good faith but are not guaranteed. Factors such as traffic, access conditions and earlier delays may affect timing. We will take reasonable steps to keep you informed if we are significantly delayed.

3. Booking Process

Bookings can be made by telephone, email, online form, or any other method we make available. When you place a booking request, you confirm that you are over 18 years of age, legally capable of entering into a binding contract, and authorised to arrange the removal of the waste from the relevant property.

To make an accurate booking, you must provide us with full and truthful information about:

The type and approximate volume or weight of waste.

The collection address and any access restrictions such as parking limitations, steps, narrow entrances or time restrictions.

Any items that may be hazardous, heavy, bulky, difficult to handle or subject to specific legal controls.

We may provide an estimated price based on your description of the waste and the access conditions. The final price may be adjusted on arrival if the actual volume, type, or nature of the waste, or the access conditions, differ from what you originally described. We will inform you of any changes in price before starting work. If you do not agree to the revised price, you may cancel the booking, subject to any applicable cancellation provisions set out below.

A booking is only accepted and an Agreement is formed when we confirm the booking to you. Confirmation may be given verbally, by email, text message or in any other written form we use.

4. Customer Obligations

To enable us to provide the Services safely and efficiently, the Customer agrees to:

Ensure that we have suitable access to the collection point, including appropriate parking or stopping space for our vehicles, and that any necessary permissions for access or parking are obtained.

Ensure that the waste is ready for collection at the agreed time and is located in the agreed area, unless we have agreed to carry out internal clearance or other specific activities.

Inform us in advance of any hazardous materials, sharp objects, fragile items, or any other risks that may pose a danger to persons, property, or the environment.

Supervise, or ensure an authorised person is present to supervise, the collection if access to internal areas is required.

Comply with all applicable laws and regulations relating to the storage and presentation of waste, including any local rules on collection times, access points or separation of materials.

If we are unable to complete the Services because the Customer has failed to comply with these obligations, we may charge a failed collection fee or other reasonable charges to cover our time and costs.

5. Payments and Pricing

Our charges for rubbish collection and related services are as quoted to you before the booking is confirmed, subject to any revisions agreed in accordance with these Terms and Conditions. Prices may depend on the volume, weight, type of waste, labour required, and distance involved.

Unless otherwise agreed, payment is due immediately upon completion of the collection. We may accept payment by cash, debit card, credit card, bank transfer or any other method we specify. For business customers and account holders, different credit terms may be agreed in writing.

All prices are stated inclusive or exclusive of applicable taxes as we will specify at the time of booking. The Customer is responsible for paying any taxes, duties or levies arising in connection with the Services.

If payment is not received when due, we may charge interest on the overdue amount at the statutory rate from the due date until payment is made in full. We may also suspend or cancel any further Services to you until outstanding sums have been settled.

We reserve the right to revise our standard prices from time to time. Any change in our standard pricing will not affect confirmed bookings already accepted, unless those bookings are amended or re-scheduled at your request.

6. Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as possible before the scheduled collection time.

If you cancel more than 24 hours before the agreed collection time, we will not normally charge a cancellation fee. If you cancel within 24 hours of the collection time, we reserve the right to charge a reasonable cancellation fee to cover our costs and lost opportunity.

If our crew attends the site at the agreed time and is unable to complete the collection due to your act or omission, including but not limited to lack of access, incorrect address, waste not being available, or health and safety concerns caused by you or your premises, we may charge a call-out or failed collection fee.

Any request to change the date, time, location, or scope of the Services is subject to our availability and agreement. If the amendment affects the cost of the Services, we will notify you of any revised price before proceeding. Your acceptance of any amended price will be deemed when you confirm the amended booking or allow the Services to proceed.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including extreme weather, accidents, vehicle breakdown, illness, strikes, or compliance with legal obligations. In such cases, we will notify you as soon as reasonably practicable and offer an alternative date or, if no suitable date is available, a refund of any sums you have paid for Services we have not provided.

7. Waste Regulations and Prohibited Items

We operate in accordance with relevant UK waste legislation, guidance and licensing requirements. We will take all reasonable steps to ensure that waste collected from you is transported and disposed of lawfully at appropriate facilities.

To protect our team, the public and the environment, certain types of waste cannot be collected or require special arrangements. Prohibited or restricted items may include, but are not limited to, hazardous chemicals, asbestos, clinical or medical waste, pressurised containers, flammable liquids, explosives, and any items controlled by specific regulations.

You are responsible for declaring to us any items that may fall into these categories before the booking is confirmed. If we discover prohibited or undeclared hazardous items during the collection, we may refuse to remove them, adjust the price, or suspend the Services. We may also charge for any additional costs incurred, including any legal or disposal costs.

Business customers may be required to provide certain information about the origin and nature of their waste, and to comply with duty of care obligations. We may issue or request formal documentation such as waste transfer notes or other records when required by law.

8. Access, Health and Safety

We will take reasonable care when carrying out the collection to avoid damage and to ensure that the work is conducted safely. However, you are responsible for ensuring that your premises are reasonably safe and that our team is made aware of any known risks, such as unstable structures, hazardous surfaces or dangerous animals.

We may refuse to carry out or continue a collection if we believe that it would pose a risk to the health or safety of our staff, the Customer, or the public. This may include situations involving unsafe access routes, aggressive behaviour, or hazardous materials.

You agree that we may use appropriate equipment and methods for loading and removal, and that some reasonable disturbance of items or surfaces may be necessary when providing the Services. We will attempt to minimise any disturbance consistent with the safe and efficient performance of our duties.

9. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

Subject to the above, our total liability to you arising out of or in connection with the Agreement, whether in contract, tort, negligence or otherwise, shall be limited to the total amount you have paid, or are due to pay, to us for the specific Services giving rise to the claim.

We will not be liable for any loss of profit, loss of revenue, loss of business opportunity, or any indirect or consequential losses arising from or in connection with the Services or the Agreement.

We accept no responsibility for any items that you or any third party intended to retain but which were not clearly segregated or brought to our attention before we commenced loading. It is your responsibility to check that only unwanted items are presented to us for removal. You should remove any valuables, personal documents, or items of sentimental importance from the area before the collection begins.

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, traffic congestion, vehicle breakdown, strikes, or compliance with legal obligations imposed after the Agreement is formed.

10. Complaints and Disputes

If you are dissatisfied with any aspect of our rubbish collection service, you should contact us as soon as possible with details of your concern. We will investigate and aim to resolve complaints promptly and fairly.

To assist with our investigation, you may be asked to provide supporting information or evidence. We may also request access to the premises or an opportunity to revisit the site if the complaint relates to the work carried out.

Nothing in this section affects your statutory rights under UK consumer law, where applicable.

11. Data Protection and Privacy

In the course of providing Services, we may collect personal data such as your name, contact details, address and payment information. We will process this information in accordance with applicable data protection laws and use it only for legitimate purposes connected with the delivery of our Services, administration, record keeping and compliance with legal obligations.

We may retain records of your bookings and transactions for a reasonable period as required for legal, tax and operational reasons. You may have rights to access, correct or request deletion of certain personal data. Any such requests will be handled in accordance with applicable legislation.

12. Variation of Terms

We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operations. Any updated terms will apply to bookings made after the date the revised Terms and Conditions are published or provided to you. The version of the Terms and Conditions in force at the time your booking is accepted will apply to that booking.

13. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the Agreement and the remaining provisions shall continue in full force and effect.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between you and Rubbish Collection Uxbridge, are governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the law provides otherwise for consumer customers.

By using our rubbish collection Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.